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Cancellation and Shipping Policies

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Some appointments may require payment in advance.



1. Should you need to amend or cancel your appointment, we request a minimum notification of 24 hours for any treatment booking, after which 100% of the full service will be charged.

2. For any multiple treatment booking, Massage packages, group bookings (3 or more people) and combo deals, 48 hours’ notice is required.

3. 100% of the full service will be charged for any late cancellations or no-show appointments.

4. Gift Vouchers: Purchased Gift Vouchers are valid for 12months, are non-refundable, and can not be exchanged for cash.





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